Refund Policy

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Refund Policy for TryMisty

Effective Date: 11/1/2024

Thank you for shopping with TryMisty! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 30-day refund policy under the following conditions:

1. Eligibility for Refunds

- You may request a refund within 30 days of receiving your order.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.

2. How to Request a Refund

To initiate a refund, please follow these steps:

1. Contact our customer service team at support@trymisty.com with your order number and reason for the return.
2. We will provide you with instructions on how to return your item.

3. Return Shipping

- You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refund Process

- Once we receive your returned item and verify its condition, we will process your refund to the original payment method.
- Please allow 5-7 business days for the refund to appear in your account after it has been processed.

5. Non-Refundable Items

- Certain items are non-refundable, including Opened Oils.

6. Contact Us

If you have any questions regarding our refund policy, please contact us at support@trymisty.com or 909-668-6301.